We do our best to make our customers happy.
If your product is defective or damaged on arrival, or becomes defective within 12 months of normal use, please contact us. We will then arrange for you to send the product back to us for repair, replacement, or refund.
Note that we are not responsible for faults caused by misuse, including high or reversed power supply voltages.
We have found that it is rare for an item to go missing in the post, but do suggest that you select tracking (if available to your destination) if you are concerned. We are not responsible for items which go missing in the post.
We may substitute an equivalent shipping service, at no additional cost to you, where the shipping service you selected is not available or unsuitable due to factors such as insured value limits or availability of delivery to remote areas.
Estimated delivery times are exactly that – estimates. Delivery times often increase in the lead-up to Christmas, the Christmas / New Yeat holiday period, and over Chinese New Year. Sometimes orders are held for an extended period in Customs, or are awaiting payment of customs duty by the recipient. We are not responsible for delayed delivery, but if your order has not been delivered in a reasonable time we will follow it up on your behalf and make an insurance claim if the item was lost in transit – but note again that this very rarely happens. Orders are usually delivered soon after a customer asks “where is my order?” – it’s almost always delayed a little, not lost.
Customs duty and taxes
Import fees, including customs duty and taxes such as VAT or GST, are not included in the purchase price or shipping fees and are the sole responsibility of the purchaser.